Software Support Package
The following support packages are available with the corresponding licneses:-
| License | Support | |||
| Email 24X7 | Chat 24X5 | Phone | Dedicated Account Manager 24X7 | |
| Essentials | ✔ | ✘ | ✘ | ✘ |
| Professional | ✔ | ✔ | ✘ | ✘ |
| Corporate | ✔ | ✔ | ✔ | ✘ |
| Advanced | ✔ | ✔ | ✔ | ✔ |
| Team Edition | ✔ | ✔ | ✔ | ✔ |
| Advanced | ✔ | ✔ | ✔ | ✔ |
| Research Edition | ✔ | ✔ | ✔ | ✔ |
Turnaround time for email support is 24 hours.
How do I get a Custom Support Agreement?
Please contact Sales, and your account manager can help you.
Our phone numbers:
- North America Toll Free Seattle, US
- United Kingdom
- Asia Pacific / Australia Auckland, NZ
- Germany
- UAE
- India
800-531-0228
+44 20 8080 9780
+61 2 8074 5080
+49 309 160 7401
+971 585 998 383
+91 866 880 3801